The surgery list is open and accepting new patients. After completing a short patient questionnaire you will be required to attend for an appointment with one of the Nursing Team for a basic medical examination.

Practice Boundary
Our current practice boundary includes the whole of the Hartlepool borough including the surrounding villages, Greatham, Elwick and Hart. We also go as far up as Crimdon Dene to just before Blackhall Rocks. This covers the TS24 to TS27 postcode area.

Patient Responsibilities and keeping Appointments
It is the responsibility of the patient to cancel an appointment if they are unable to attend. Valuable time is wasted by patients who do not attend for prebooked appointments. If a patient fails to attend for 3 appointments without giving notice to cancel; they may be removed from the practice list.

Zero Tolerance
This practice operates a Zero Tolerance policy towards violent and abusive behaviour. Patients will be removed with immediate effect from the practice list if they demonstrate violent or abusive behaviour towards any member of the practice team or whilst they are on the practice premises. A record will also be made on the Violent Patient Register held by the Health Authority.

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